Honest give and take between P. Richard and its vendors was an important element in the company's success, according to Gary Richard, who credited the willingness of one manufacturer to defer payment with saving P. Richard from bankruptcy in the s. Richard grew with them.
In , however, P. Hundreds of appliances were on display in its stores, which averaged 10, to 11, square feet in size. By this time Gary Richard had succeeded his father as president. Corporate headquarters were in Hauppauge, Long Island. The Richard chain also had been selling ready-to-assemble furniture since the mids. Among such items were entertainment centers, audio racks, and television and microwave-oven stands.
The 21 stores, including five opened in Brooklyn during the first in that borough since the original P. Richard store--were being fitted with a racetrack design to take customers on the perimeters of every department and encourage impulse buying. A sophisticated computer system was linking billing and inventory throughout the chain and enabling a customer credit card to be approved in 15 seconds. The company began adding home office equipment to its product mix just before Christmas You don't get rich in this business, especially if your advertising is devious, or if you bait and switch products.
There were 28 to 30 P. The company, long debt-free, was now willing to take on a sizable level of credit in order to open stores outside its Long Island base--three in New Jersey, three in Connecticut, and one on Staten Island. It was building a new ,square-foot warehouse in Farmingdale, Long Island, and expanding showrooms in Hauppauge, Plainview, Babylon, and Patchogue. Richard also had a 40,square-foot service center in Central Islip, Long Island.
They were built on egos, and they constantly played cute, clever, and cunning. Richard went on to say his company prided itself on honesty and integrity with vendors, customers, and employees and had built strong partnerships with its suppliers. Consequently, the vendors walked away from them when things began to go bad.
I purchased over dollars worth of appliances in July. I tried contacting the sales person and manager of the store and got no response. When I went there I got the run around. Yes, I know its only bucks, but bucks is bucks. I am about to return my whole purchase cause its not delivered yet, yea not yet and its Sept 16th. I have always used PC Richards, but I no more. I purchased a Whirlpool dishwasher for my daughter in September at the Merrick stor. It no longer works after 11 months.
Service informed us in needs a new motor. It is presently under the manufacturers warranty as well as the 5 year warranty we purchased.
They want to replace the motor and I want a new dishwasher not an ll month old rebuilt machine. The Forest Hills store has terrible customer service, terrible handling of customers in general. I am disabled person -who cannot come physically to the store. When finally transfered to sales, was not give a receipt over my email, was suppose to be called back with deliver and installation time. I called 4 times to that store and I am still waiting for an installation time for my purchase.
My name is Ramon A. I cannot believe that you would condone the type of behavior this individual subcontractor has exhibited! Please look into this issue for me. Raluanca Hotmail. Our old refridgerator stopped working this past Fathers day evening. This was ok for all 7 of us at that time. But now the refridgerator is not scheduled for delivery as promiseddoubtful and no exact delivery date yet. PC Richards did not call us to let us know it is not coming. Maybe a loaner from PC Richards will help ease my stress with this.
Hopeful but doubtful. I was having a problem with a refund of a product I had been returned. I reached out to the Corporate Office. I was contacted and given an apology for the delay. My refund was then promptly returned. I was also sent a gift card for PC Richards. I put that towards a new gas grill. My gas grill was delivered fully assembled and it works great! Thank you so very much! I am complaining about the quality of service Pc Richards has given to me. I have a GE Range stove that is still under warranty with PC richards that caused a gas leak in my home.
GE is saying its going to take 2 weeks plus to get the parts leaving me and my family 2 weeks plus without a stove! And we are coming up on Thanksgiving. No one except 1 representative named Kelly was able to help me. Kelly unfortunately couldnt do anything. Not one manager would get on the phone to speak to me regardless of how may times I have called. I will make sure to let everyone I know that PC Richards ha the worst service ever and does not care about their customers.
Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page. Pc Richards Headquarters Address and Contact. Pc Richards Headquarters Executive Team. Gary H. Chief Executive Officer. Gregg Richard. Peter Richard II. Executive Vice President. Pc Richards Headquarters Photos. Pc Richards Resources. September 18, at pm. I called a local company who came right out and repaired it for less than the cost the P.
Richard quoted me. You treat customers like crap, eventually you have no customers! We are sorry to hear about that. Please email us with your sales invoice number at customerservice pcrichard. We know you have choices. We will do what we can to fix the situation. Big thank you to salesperson GiGi and store manager George.
C Richard and Son and to recommend others. I had an excellent experience purchasing many items for my home last month. Dwayne is a wonderful salesman, who was very helpful and accomodating. He was easily available when I needed to change my order and delivery status. Even when he was not at work he would answer his phone and resolve the problem until I was satisfied. We are happy to hear about your experience! Thank you for sharing it, and thank you for shopping at P. Live agent Save Saved.
About P. Overall Satisfaction Rating 5 stars. Bottom Line P. Top P. How do I know I can trust these reviews about P. Carmine of Lake Grove, NY. Read full review. Carol of East Brunswick, NJ. What is P. Richard products You can purchase a wide variety of products from P.
Richard installation cost P. Richard price match? Richard offers a low-price guarantee. Does P. Richard offer free delivery? Richard offers same-day and next-day delivery. Where is P. Richard located? You can find the store nearest you on the company's website.
Richard offer senior discounts? No, P. However, you can take advantage of other company coupons and discounts online and in-store. Richard install car stereos?
Yes, P. Richard partners with 44 mobile installation centers in the New York metro area. The company offers lifetime warranties with its professional car stereo installations. Richard worth it? Sort: Top reviews. Top reviews. Most helpful. Filter by: Any. This review is featured by P. Original review: Oct. Original review: Sept. Page 1 Reviews 0 - 5. Hello Michelle, Thank you for taking the time to post a positive review regarding your experience!
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